Terms & Conditions of Sales:

These Terms & Conditions will apply to ALL Sales, in store, via any social media site, by phone or by email.

All sales are subject to current stock levels, if an item is out of stock we will strive to let you know as soon as possible to minimise any delay or disruption, if an item will be out of stock for a length of time or is no longer available we will offer either a full refund or store credit if the time delay is greater than you are willing to wait.

All sales made in store form a legally binding contract, any orders which are cancelled in full will incur a 15% cancellation charge unless:

1.a. The item purchased is from stock and has not yet been cut to size,

and, in addition:

1.b. 5 working days notice has been given before any fitting slots which are already booked in.

2. Any items which have already been specially ordered in from an outside source or cut to size must be paid for in full. (Special Order Goods / Cut Materials Only) Any fitting costs or stock items on the same order would then be subject to the 15% cancellation charge unless clause 1.a & 1.b. apply.

The cancellation charge is purely to cover the cost of materials which have been cut to size or to cover loss of income when a fitting slot has been booked and then cancelled.

Any remaining balance following the application of the cancellation charges after cancellation of goods or services, will be held as a credit note towards a future order.

3. If you are not in when we turn up to fit your new flooring or deliver any goods purchased a rescheduling cost will apply of £25 in the local area and £50 for anywhere further than 10 miles.

4. If we are unable to make the fitting date arranged due to staff illness we will let you know as soon as possible and either find an alternative fitter or arrange a new date as soon as possible.

5. Any Fitting Dates Cancelled / Rearranged at short notice (less than 5 Working Days) will also incur a rescheduling fee of £25 Per Room.

6. All Fitting, Delivery and Home Visit Appointments are an estimate only made in good faith, however exact arrival times and duration to complete the job are not guaranteed due to the unpredictable nature of the work involved.

7. Old floorcoverings must be uplifted prior to our arrival unless otherwise agreed in advance.

8. All waste from carpet / flooring fitting will be left on site unless otherwise agreed in advance.

9. All rooms must be empty of all furniture / appliances upon arrival unless otherwise agreed in advance.

10. Where a request to move furniture & appliances has been put forward, we will endeavour to put them back and reconnect them but ask that all appliance connections are checked before next use, any damages caused by failing to check appliance connections will not be compensated.

11. All jobs must be paid for in full before commencement of works takes place.

12. Due to the strenuous nature of carpet and flooring fitting, occasionally, minor damage can occur to wall coverings / Skirting boards, however we will do everything possible to minimise this but it will not be compensated should it occur.

13. If damage is caused due to something out of our control (such as incorrectly fitted skirtings / pipes or cables in areas not within building regulations) then this will not be compensated.

14. Major damage caused which is reasonably within our control will be rectified by way of us organising this to be done by a suitable tradesperson, alternatively a suitable compensation amount may be offered at our discretion.

15. Prices shown on our website may occasionally be out of date while we are awaiting an update, and therefore should be used as a guide only. For the most up to date prices and information, please visit us in store.